Orders & Customer Service
Reach us Central Time
7:30 a.m. – 5:30 p.m. M-TH
7:30 a.m. – 5:00 p.m. F
Phone: For orders or customer service
Mezzanines, Stairs, Cantilever Racks 800-994-1812
All Other Products 800-433-2212
Email for orders: Orders-Bluff@iwsolutions.com
Email for information or quotes: RFQ-Bluff@iwsolutions.com
Fax: 817-293-7570
We require a PO including item number and description, and quote number if applicable.
Name of authorized person placing the order with phone number and email address.
Bill-To name and address.
Ship-To name and address.
Method of shipping: collect, pre-paid, third party, etc. and the zip code for the Ship-To if the freight is prepaid.
Name of carrier if not pre-paid.
New Customers
New customers must submit a credit application at the time of their first order, as well as all ordering information listed above. If you call customer service, we can expedite the process which usually takes about two days.
Orders cannot be entered until a complete credit check has been completed unless full payment has been made in advance (credit cards accepted).
Terms and Conditions
The person ordering must be authorized to order.
Invoice is due 30 days from date of shipment.
Returns
An RGA (Return Goods Authorization) number must be obtained prior to return. Request for RGA must be accompanied by a time-stamped photo of the item to be returned. The RGA number must be noted on the product being returned. Eligible for return: Standard products in like-new, unused condition or items which qualify for a warranty return. Freight for the return is the responsibility of the customer unless there is an error by Bluff.
Bluff in its sole discretion will determine eligibility for return. Items which have already been shipped cannot be canceled and the freight is the responsibility of the customer if the product is returned. A minimum restocking charge of 25% will be made on all merchandise except as allowed under warranty claims.
For more on returns and warranties, please click here to download the complete document.
Claims for loss or damage due to the carrier must be handled by the entity paying for the freight.
Items damaged by the carrier but received and accepted “as is” will not be eligible for a return.
Custom, special, or worksheet-required products are not eligible for return.
