Privacy Policy

Privacy Policy and Terms of Use for Bluff Manufacturing

This Privacy and Security Statement describes the privacy practices of Bluff Manufacturing and its subsidiaries, divisions, affiliates, brands and other Bluff Holdings, Inc. companies (“Bluff Manufacturing”, “our”, or “we”). This applies to our interactions with our customers and visitors, including, but not limited to:

• Use of our websites, including mobile websites
• Attendance at one of our events
• Use of our applications for mobile phones, tablets or other smart devices
• Phone and email communications
• Social media interactions on our websites and other third party websites like Facebook, YouTube and Twitter
• Viewing our online advertisements or emails

Information We Collect

Contact information

We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information

When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.

Returns information

When you return a product or request a refund or exchange, we may collect information from you and ask you to provide your government issued ID. We use the information we collect from you and capture off of your government issued ID to help prevent fraud.

Demographic information

We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location information

If you use our mobile websites or applications, we may collect location data obtained from your mobile device’s GPS. If you use our websites, we may collect location data obtained from your IP address.

Other information

If you use our websites, we may collect information about the browser you are using. We might track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described here.

How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you:

• During website or survey registration
• If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews
• If you upload a photo or other digital content through one of our websites or applications
• If you participate in a sweepstakes, contest, clinic or workshop
• If you request warranty or other information
• If you return a product or use a rebate
• If you request we send you an electronic copy of invoices
• In connection with your interactions with us as a registered user of our websites

We Collect Information from you Passively

• We may use tracking tools like browser cookies, flash cookies, and web beacons. We may get information about you from third party business partners, like an updated address from a shipping vendor.
• We collect information from Affiliates
• We may get information about you from a company controlled by, or under common control (our “Affiliates”).

How We Use Information

We use the information we collect for our business purposes, including: to respond to your questions and requests.

Examples include:

• Fulfilling orders or providing services
• Entering you into a sweepstakes or sending you prizes you might have won
• Registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services
• Responding to a product or service review

By submitting reviews and comments, you grant to us the right to use, reproduce, distribute, publish, publicly display and create derivative works from your review and comments.

To Improve our Products and Services

The information you provide will be used to make improvements to our website, products and services.

To Look at Website Trends and Customer Interests

We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties to assess trends and interests.

For Security Purposes

We may use your information to protect our company, our customers, or our websites.

For our Marketing

In certain circumstances, we may send you communications about special promotions or offers. For example, if you have registered on a website and indicated you want to receive this information or if you gave us your information in some other manner. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. By submitting reviews and comments, you grant to us the right to use, reproduce, distribute, publish, publicly display and create derivative works from your review and comments. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below.

To Communicate with you About your Account or our Relationship

We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

For Other Uses We May Disclose to You

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including: with third parties who perform services on our behalf. We share information with our service providers, such as our delivery service providers who ship and deliver your orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

Data Sharing for Catalog Mailings

We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. If you prefer not to have your information shared with third party companies for this purpose, please see the section below entitled Your Privacy Preferences. With any successor to all or part of our business. For example, if all or part of our business is sold we may sell our customer list as part of that transaction. If we think we have to in order to comply with the law. For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.

With our Business Partners

For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us.

To Protect Us

For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation.

At your Direction

For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Our Sites and Children

Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email sales@bluffmanufacturing.com. To learn more about how to protect your child online, visit the FTC’s website.

Your California Privacy Rights

If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

To exercise your rights, you can email us at sales@bluffmanufacturing.com. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

Security

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

Links

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.

More Questions?

If you have additional questions you can call us at 1-800-433-2212 or you can write to us at:

Bluff Manufacturing
Attention: Privacy Official Customer Care
1400 Everman Parkway Ste.134
Fort Worth, TX 76140

Changes to this Privacy and Security Statement

Effective Date: December 5, 2017
From time to time we may change our privacy policies. We may notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.

Our Tracking Techniques

Tracking Tools We Use

We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We use these tools:

• To track new visitors to our websites
• To recognize returning customers
• To store your password if you are registered on our website
• To provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on this website or on other websites. We may also get information about your browsing history from our trusted business partners and vendors
• So we can better understand our audience, our customers, our website visitors, and their respective interests

Bluff Manufacturing Terms of Service

Access to and use of our site is subject to the following terms and conditions and the laws of the United States of America.

Copyright

Copyright© Bluff Manufacturing. All rights reserved. All copyright and other intellectual property rights in all text, images, sound, software and other materials on this site are owned by Bluff Manufacturing and affiliated companies or are included with permission of the relevant owner.

You are permitted to browse this site and to reproduce extracts by way of printing, downloading to a hard disk and by distribution to other people but, in all cases, for non-commercial, informational and personal purposes only. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or site, whether in hard copy or electronic format, including posting to any other site. No other license or right is granted.

Trade marks

All trademarks displayed on this site are either owned or used under license by Bluff Manufacturing and affiliates.

Content

The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. Neither Bluff Manufacturing nor any affiliates shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

All comments, suggestions, graphics, ideas (including product and advertising ideas), and other information or materials you submit to Bluff Manufacturing through this web site will become and remain the exclusive property of Bluff Manufacturing, including any future rights associated with such submissions, even if these terms and conditions are later modified or terminated. This means that you disclaim any proprietary rights in such submissions, and you acknowledge Bluff Manufacturing’s unrestricted right to use them (or materials or ideas similar to them) in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. It also means Bluff Manufacturing has no obligation to keep your submissions confidential.

We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.

Linked notices

At various points throughout the site you may be offered automatic links to other internet sites relevant to a particular aspect of this site. This does not indicate that Bluff Manufacturing or affiliates are necessarily associated with any of these other sites or their owners. Whilst it is the intention of Bluff Manufacturing that you should find these other sites of interest, neither Bluff Manufacturing, nor affiliates, nor their or their affiliates’ officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by Bluff Manufacturing or affiliates. If at any time you find that you have accessed another site you may return to this site by clicking on the “backwards” arrow, or by keying in the domain address of Bluff Manufacturing.